Ethics, Values & Sustainability

At Upper Dhali®, we recognise the importance of sharing our ethics, values, and sustainability practices. Our unwavering commitment is evident in every aspect of our business.

 

Connection & Honesty

 

Transparency and open communication are the keys to building trust with our customers. Dedicated to providing accurate and truthful information about our products and services, we operate with fairness and integrity in all our dealings.

 

Kindness & Compassion

 

We are committed to creating an environment that is welcoming, inclusive, and respectful to everyone, and we do not tolerate bullying and harassment. Compassion and understanding are vital components of a positive customer experience.

 

Integrity

 

Holding ourselves to high ethical standards in all our interactions, we are committed to doing what is right, even if it means taking the more challenging path. Unwavering commitment to integrity is integral to building long-term relationships.

 

Excellence

 

Customers are the lifeblood of our business. We are dedicated to providing unparalleled service. Our team is responsive, helpful, and courteous, and we consistently look for ways to exceed expectations.

 

Product Safety

 

The health and safety of customers is our priority. Ornamental Keepsake Dolls are in compliance with Australian Product Safety Standards for their description and are sold with secured product liability insurance across the globe.

Upper Dhali® handmade keepsake dolls are ornamental display items, not toys. Product safety testing is outsourced to reputable third-party companies to ensure unbiased compliance.

 

Innovation & Recognition

 

We embrace innovative ways to improve our processes and services. Recent milestones include:

  • September 2022: Awarded Silver in Handmade Product of the Year.
  • January 2023: Licensed and certified to use the Australian Made Certification.
  • August 2023: Finalist in the Ausmumpreneur Business Awards.
  • August 2023: Won GOLD at the She-Com Product Awards for Best Children’s Decor Product.

 

Respect & Community

 

Diversity is a strength. We strive to create a welcoming environment for everyone, regardless of background. Giving back is essential; to date, we have raised many thousands of dollars for organisations including Destiny Rescue Australia, Veterans Sport Australia, and Mater Mothers Hospital.

 

Sustainability

 

We are committed to acting responsibly for future generations. In 2022, Upper Dhali® was professionally assessed by the Queensland Government via their EcoBiz program and recognised as a “sustainability superstar,” holding a Star Partnership Certification.