Mermaid Keepsake Doll - Custom Handmade
- Made to Order - allow 6-8 weeks
- Includes doll stand
- Postage - $10 AU | $35 INTL
- 100% Happiness & Quality Guaranteed
- Secure checkout
Design a Mermaid Doll of your dreams!
Looking for a unique and special keepsake gift? Discover the magic of the sea with our exquisite mermaid dolls, a timeless keepsake gift that will delight any handmade doll lover. Our mermaid dolls are handcrafted with the finest quality cotton fabrics and feature intricately hand-embroidered faces that bring their personalities to life.
With our limited placements throughout the year, we offer you the opportunity to collaborate with us and create your very own one-of-a-kind mermaid keepsake doll. Choose from a stunning selection of hair options, including our famous handmade mohair curls, and select your preferred mermaid bodice - either a sparkling sequin design or a dazzling diamante jewel finish.
Each Upper Dhali mermaid doll boasts a mesmerizing sequin, diamante, and glitter mermaid tail, guaranteed to make a statement. The dolls are finished with our signature 3-dimensional eyelashes and an engraved gold Upper Dhali authenticity charm, adding a touch of luxury to this already magnificent piece.
Measuring an impressive 40cm long from head to tip of the tail, our mermaid dolls are perfect for display. So why not dive into the enchanting world of mermaids and create a truly special keepsake doll that will be treasured for years to come? Order yours today and let the magic begin!
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Upper Dhali® hand made dolls comply with voluntary & mandatory safety standards.
The Mermaid Keepsake Doll is an ORNAMENTAL KEEPSAKE DOLL item.
• Not recommended for children under 3 years of age, and supervision advised for children up to 12 years of age.
• Keep out of direct sunlight and damp areas
• Hairstyles are not recommended to be brushed unless advised within product description.
• If storing your doll in it's shipping box or personalised gift box, ensure they are secured with the enclosed ribbon to ensure no damage delicate details and eyelashes.
Avoid addressing errors - check that details are correct on your order confirmation email
• Ready to Post orders shipped within TWO (2) BUSINESS DAYS from the date of purchase
• Made to Order orders shipped within TWO (2) BUSINESS DAYS from the date of customer approval.
• Upper Dhali® will provide tracking information to the customer by email and our shipping provider.
SAFE DROP IS NOT AVAILABLE ON ANY DELIVERIES
DOMESTIC ORDERS (Australia)
• $15.00 standard shipping - includes insurance + signature on delivery
• $18.00 express shipping - includes insurance + signature on delivery
• Sturdy mailing boxes and simple packaging (tissue paper) are included.
• Upgrades to include personalised gifting keepsake box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 2 - 10 business days
• Express Post approx. 2 - 5 business days
Item lost or missing in transit?
• Contact our office to advise.
• Upon receipt of advice, Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
INTERNATIONAL
• 1 x dolls = $35.00AUD standard shipping, including insurance and signature on delivery
• 2+ x dolls = $55.00AUD standard shipping, including insurance and signature on delivery
• Sturdy mailing box and simple packaging is included.
• Upgrades to include a gift box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 7 - 14 business days
• Express Post approx. 2 - 7 business days
More details on international shipping times can be found on the Australia Post website.
• Upper Dhali® ships all orders with the total order value in AUD stated on customs documents. Please do not request that we falsify customs paperwork.
• The customer is responsible for paying all customs fees and import duties into any country. Please research this information before placing an order with us.
Customers who reject parcel delivery due to further charges will be held financially liable, including shipping charges to and from your country and all Upper Dhali® cancellation fees.
Item lost or missing in transit?
• Contact our office by email to advise.
• Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
CHRISTMAS SHIPPING DATES
Final postage dates for guaranteed Christmas delivery are:
• Australia - 30th November
• International - 15th November
Please note that these dates may change depending on our providers' current postage times. We will notify all customers should this occur.
Portrait Doll Service & Made To Order
These items are cut & made to order.
The customer approves each design detail before commencement.
No refunds are given for change of mind, however, the we are dedicated to the creative process to get it perfect & work is complete once customer approval and satisfaction are 100% ♥
Limited Edition & Items Available Now
No change of mind refunds or exchanges apply. We provide extensive photos and videos to show the detail and quality of our work. By purchasing from our website, you acknowledge that you are happy with the product based on the imagery provided.
Faulty Items
We thoroughly inspect and photograph all items before they are shipped.
Customers who purchase "Made To Order" items are sent images or videos for approval at each stage. Work only proceeds once approved.
Claims for refund or exchange are to be received by our office within seven days of receipt of your delivery. We determine this time frame by the time & date stamp as issued by Australia Post or the delivery courier tracking advice.
Please provide written advice by email. Include written details and clear photographs of the product fault, plus the original outer packaging as delivered. Suppose items are deemed faulty by Upper Dhali®. In that case, we will rectify any problems associated with your product and repair or replace it at our discretion.
When the item is deemed faulty by the fault of Upper Dhali®, I will rectify the issue at my own cost, including return postage if required.
Please note: Upper Dhali® products are thoroughly inspected, including detailed photographs, before packaging & shipping to ensure no fault before leaving the studio.
Lost or Missing Parcels
We ship all orders with insurance. Should your item be lost in transit, we will lodge an investigation with Australia Post to locate your parcel. This process can take up to 21 business days. Upper Dhali® has the right to choose replacement or refund.
International Customers outside Australia
Deliveries rejected by the client/receiver due to non-acceptance of your country's customs fees & charges will be returned to Upper Dhali®.
The client will be financially liable for ALL postage & handling fees incurred by Upper Dhali® for the original route & return route, together with any further costs or charges for the safe return of the product.
A restocking/administration fee of $100 will also be payable. We will refund or replace when the item has been received in an original and saleable condition by Upper Dhali®.
Should the item be returned in a poor & unsaleable condition, no refund will be due to the client.
Acceptance of refund or replacement
We will accept/deny refunds or exchanges within five business days of request. If approved, the customer is to send the parcel within two business days, including the original packaging, by regular tracked postage with signature on delivery and send tracking information to our office.
Upper Dhali® must receive items in pristine condition. Also, including items that have not been tampered with, have any retail seals broken, are not in original packaging and are not in mint condition.
Refunds only apply to physical product items and do not include postage or delivery charges.
Contact us within seven days if your item is faulty or not as described, ensuring you quote your order number and provide detailed information and images.
Items are refunded or exchanged at the discretion of Upper Dhali® within five business days of receiving returned items via the original payment method.
For more information on your consumer rights guarantees, please visit the Australian Competition & Consumer Commission.
