Privacy Policy - Legal
1. We Respect Your Privacy
Upper Dhali® respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This Policy sets out how we collect and treat your personal information.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).
“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other information that can reasonably identify an individual directly or indirectly.
For further information about this Privacy Policy, please contact us via our Contact Us page or in writing at PO Box 3753, Mount Ommaney, Queensland 4074.
2. What Personal Information Is Collected
Upper Dhali® may, from time to time, receive and store personal information you submit to our website, provide to us directly, or provide in other forms.
Basic information may include your name, phone number, address and email address for the purposes of processing your order and providing relevant updates about our products and services.
We may collect additional information at other times, including when you provide feedback, update your preferences, respond to surveys or promotions, make purchases through our website using secure third-party payment providers, or communicate with our customer support team.
3. How We Collect Your Personal Information
Upper Dhali® collects personal information in a variety of ways, including when you interact with us electronically or in person, access our website, or engage in business activities with us.
We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
By providing us with personal information, you consent to the supply of that information subject to this Privacy Policy.
4. How We Use Your Personal Information
Upper Dhali® may use personal information collected from you to provide information about our products or services. If you withhold personal information, it may not be possible for us to provide products, services, or full access to our website.
Upper Dhali® will use personal information only for the purposes you consent to, including:
- Providing products and services in the usual course of business
- Administering our business activities
- Managing, researching and developing products and services
- Providing information about products and services
- Communicating with you by telephone, email, SMS or mail
- Investigating complaints
We may disclose personal information where required to comply with legal obligations, including court orders or law enforcement requests.
5. Disclosure of Your Personal Information
Upper Dhali® may disclose personal information to employees, officers, insurers, professional advisers, agents, suppliers or subcontractors where reasonably necessary for the purposes set out in this Policy.
If personal information is disclosed to a third party, we will take reasonable steps to ensure it is protected in accordance with this Privacy Policy.
6. GDPR – European Union
Where applicable, Upper Dhali® will handle personal information in accordance with GDPR requirements relating to transparency, consent, access, correction and deletion of personal information.
Personal information is collected only for legitimate business purposes and only to the extent reasonably necessary to provide our products, services and website functionality.
7. Your Rights Under GDPR
If you are an individual in the European Union, you have rights regarding how your personal information is obtained and used, including access, correction, deletion and data portability.
You may contact us at any time to exercise these rights. We may request verification of identity before responding.
8. Hosting & International Data Transfers
Personal information may be stored or processed by trusted third-party service providers located in Australia or overseas, including website hosting, payment processing, email marketing and analytics providers.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate privacy protections are maintained.
9. Security of Your Personal Information
Upper Dhali® is committed to securing your information. We use physical, electronic and managerial safeguards to protect against misuse, loss, unauthorised access, modification or disclosure.
10. Access to Your Personal Information
You may request access to personal information we hold about you under the Privacy Act 1988 (Cth) and GDPR via our Contact Us page.
11. Complaints
If you have a complaint about our privacy practices, please contact us via our Contact Us page. We take complaints seriously and will respond promptly upon receipt.
12. Changes to This Privacy Policy
This Privacy Policy may be updated at any time. Changes take effect immediately upon posting.
13. Website & Cookies
When you visit our website, we may collect aggregated information such as browser type, device information and referring websites to help improve our services and website functionality.
Our website may use cookies, analytics tools and similar technologies to understand visitor behaviour, improve user experience and support marketing activities. Cookies do not generally identify you personally, but may be linked to information you voluntarily provide.
You may adjust your browser settings to manage or disable cookies; however, some features of our website may not function correctly as a result.
Updated: 16 June 2026