1. We respect your privacy
1.1. Upper Dhali® respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This Policy sets out how we collect and treat your personal information.
1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).
1.3. "Personal information" is the information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other information that can reasonably identify an individual directly or indirectly.
2. What personal information is collected
2.1. Upper Dhali® will, from time to time, receive and store the personal information you submit to our website, provided to us directly or in other forms.
2.2. Basic information, including your name, phone number, address and email address, to provide news and updates and process your product or service order.
2.3. We may collect additional information at other times, including but not limited to: when you provide feedback when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and promotions, provide financial or credit card information, or communicate with our customer support.
2.4. Additionally, we may collect any other information you provide while interacting with us.
3. How we collect your personal information
4. How we use your personal information
4.1. Upper Dhali® may use personal information collected from you to provide you with information about our products or services. If you withhold your personal information, it may not be possible for us to provide you with our products and services or access our website fully. New and additional products, services and opportunities are available to you.
4.2. Upper Dhali® will use personal information only for the purposes that your consent. Including (a) providing you with products and services during the usual course of our business activities; (b) administering our business activities; (c) managing, researching and developing our products and services; (d) providing you with information about our products and services; (e) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and (f) investigate any complaints.
4.3. We may disclose your information to comply with legal requirements, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement request.
4.4. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases and any personal information and non-personal information contained in those databases.
5. Disclosure of your personal information
6. General Data Protection Regulation (GDPR) for the European Union (EU)
6.1. Upper Dhali® will comply with the principles of data protection set out in the GDPR for fairness, transparency and lawful data collection and use.
6.2. We process personal information as a Processor and to the extent that we are a Controller as defined in the GDPR.
6.3. We must establish a lawful basis for processing your personal information. The legal basis for collecting your personal information depends on the data we collect and how we use it.
6.4. We only collect your personal information with your consent for a specific purpose, and the data collected will be to the extent necessary and not excessive for its purpose. In addition, we will keep your data safe and secure.
6.5. We will also process your personal information if it is necessary for our legitimate interests or to fulfil a contractual or legal obligation.
6.6. We process your personal information to protect your life or a medical situation if required to carry out a public function, a task of public interest, or if the process has a clear basis in law.
6.7. We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin, unless we have obtained your explicit consent or if it is collected subject to and following the GDPR.
6.8. You must only provide us with your personal information if you are under the age of 16 with the consent of your parent or someone with parental authority. We do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
7.1. If you are an individual in the EU, you have certain rights regarding how your personal information is obtained and used. Upper Dhali® complies with y or more of the following: the use of standard data protection clauses adopted or approved by the European Commission, which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Upper Dhali® Data Protection Officer.
7.2. Except as otherwise provided in the GDPR, you have the following rights: (a) to be informed how we use your personal information; (b) access your personal information (we will provide you with a free copy of it); (c) to correct your personal information if it is inaccurate or incomplete; (d) to delete your personal information (also known as "the right to be forgotten"); (e) to restrict processing of your personal information; (f) to retain and reuse your personal information for your purposes; (g) to object to the use of your personal information; and (h) to object against automated decision making and profiling.
7.4. We may ask you to verify your identity before responding to your requests.
8. Hosting and International Data Transfers
8.1. Information that we collect may, from time to time, be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include but are not limited to Australia.
8.2. Our other group companies have offices and facilities in Australia. Appropriate safeguards will protect transfers to each of these countries; these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission, which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can get from Upper Dhali® Data Protection Officer.
8.3. The hosting facilities for our website are in Australia. Appropriate safeguards will protect transfers to each of these countries; these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission, which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can get from Upper Dhali® Data Protection Officer.
8.4. Our Suppliers and Contractors are in Australia. We protect transfers to each country by appropriate safeguards, including one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission, which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can get from Upper Dhali® Data Protection Officer.
8.5. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. Unfortunately, we cannot prevent the use (or misuse) of such personal data by others.
9. Security of your personal information
9.1. Upper Dhali® is committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
9.2. Where we employ data processors to process personal information on our behalf, we only do so because such data processors comply with the requirements under the GDPR and have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
10. Access to your personal information
10.1. You may request details of personal information that we hold about you under the provisions of the Privacy Act 1988 (Cth) and to the extent applicable to the EU GDPR. If you want a copy of the information we hold about you or believe that any information we hold on you is inaccurate, outdated, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
10.2. We reserve the right to refuse to provide you with information that we hold about you in certain circumstances in the Privacy Act or any other applicable law.
11. Complaints about privacy
11.1. If you have any complaints about our privacy practices, please send details of your complaints to email@example.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
13.1. When you visit our website (https://www.upperdhali.com.au), we may collect information such as browser type, operating system, and website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
13.3. Third-party sites Our site may, sometimes, have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement, or approval of these websites. Please be aware that Upper Dhali® is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of every website that collects personally identifiable information.
Updated: 9th January 2023