Privacy Policy - Legal

1. We respect your privacy

 

Upper Dhali® respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This Policy sets out how we collect and treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).

“Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other information that can reasonably identify an individual directly or indirectly.

You may contact us in writing at PO Box 3753, Mount Ommaney, Queensland, 4074, for further information about this Privacy Policy.

 

2. What personal information is collected

 

Upper Dhali® may, from time to time, receive and store personal information you submit to our website, provide to us directly, or provide in other forms.

Basic information may include your name, phone number, address and email address, for the purpose of providing news and updates and processing your product or service order.

We may collect additional information at other times, including when you provide feedback, update your preferences, respond to surveys or promotions, provide financial or credit card information, or communicate with our customer support team.

 

3. How we collect your personal information

 

Upper Dhali® collects personal information in a variety of ways, including when you interact with us electronically or in person, access our website, or engage in business activities with us.

We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you consent to the supply of that information subject to this Privacy Policy.

 

4. How we use your personal information

 

Upper Dhali® may use personal information collected from you to provide information about our products or services. If you withhold personal information, it may not be possible for us to provide products, services, or full access to our website.

Upper Dhali® will use personal information only for the purposes you consent to, including:

  • Providing products and services in the usual course of business
  • Administering our business activities
  • Managing, researching and developing products and services
  • Providing information about products and services
  • Communicating with you by telephone, email, SMS or mail
  • Investigating complaints

We may disclose personal information where required to comply with legal obligations, including court orders or law enforcement requests.

 

5. Disclosure of your personal information

 

Upper Dhali® may disclose personal information to employees, officers, insurers, professional advisers, agents, suppliers or subcontractors where reasonably necessary for the purposes set out in this Policy.

If personal information is disclosed to a third party, we will take reasonable steps to ensure it is protected in accordance with this Privacy Policy.

 

6. GDPR – European Union

 

Upper Dhali® complies with GDPR principles of fairness, transparency and lawful data collection and use.

We process personal information as a Processor, and where applicable, as a Controller under GDPR definitions.

Personal information is collected only with consent, for a specific purpose, and to the extent necessary for that purpose.

 

7. Your rights under GDPR

 

If you are an individual in the EU, you have rights regarding how your personal information is obtained and used, including access, correction, deletion, and data portability.

You may contact us at any time to exercise these rights. We may request verification of identity before responding.

 

8. Hosting & international data transfers

 

Personal information may be stored, processed, or transferred between countries, including Australia. We use appropriate safeguards for international transfers, including standard contractual clauses.

 

9. Security of your personal information

 

Upper Dhali® is committed to securing your information. We use physical, electronic and managerial safeguards to protect against misuse, loss, unauthorised access, modification or disclosure.

 

10. Access to your personal information

 

You may request access to personal information we hold about you under the Privacy Act 1988 (Cth) and GDPR by emailing admin@upperdhali.com.au.

 

11. Complaints

 

If you have a complaint about our privacy practices, please email admin@upperdhali.com.au. We take complaints seriously and will respond promptly upon receipt.

 

12. Changes to this Privacy Policy

 

This Privacy Policy may be updated at any time. Changes take effect immediately upon posting.

Current version effective: 16 January 2026.

 

13. Website & cookies

 

When you visit our website, we may collect aggregated information such as browser type and referring website to improve our services. Cookies may be used to analyse website traffic and deliver relevant advertising via third-party services.

 

Updated: 16 January 2026