Pop Culture Character Doll - Design Your Own
Spoil yourself with a one of a kind collectible handmade doll. Let your fan-girl flag fly, whilst enjoying the Upper Dhali® creative twist you've all come to love.
- Custom Made · allow 6 weeks
- Includes Personalised Gift Box
- Size · Petite 32cm tall
- Made In Australia
Once your order has been placed, we will be in touch to discuss custom options.
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SIZE
38cm tall (15-16 inches)
MATERIALS -
· Body fabric: high-quality cotton
· Stuffing: hypoallergenic, eco-friendly filling
UNIQUE DETAILS -
· Hand-applied eyelashes with a soft, realistic feel
· Gold Upper Dhali® authenticity charm bracelet
CAN THIS MERMAID DOLL BE CREATED AS A MEMORIAL OR REMEMBRANCE KEEPSAKE?
Yes. Many Custom Mermaid Dolls are created to honour the memory of a loved one. Through colour choices, symbolic details, or meaningful elements, each doll can gently reflect a person, spirit, or story held close to the heart. Every memorial piece is approached with care, sensitivity, and deep respect.
HOW IS MY MERMAID DOLL PERSONALISED?
Each mermaid is handcrafted in Upper Dhali’s signature style, with personalisation available through hair colour and texture, tail and bodice colours, embellishments, accessories, and symbolic details. While the overall mermaid form remains consistent, the design is thoughtfully customised to reflect your vision or the memory you wish to honour.
CAN I INCLUDE PERSONAL ITEMS OR MATERIALS IN MY MERMAID DOLLS?
In some cases, yes. Small symbolic items or materials may be incorporated, depending on suitability and scale. If you wish to include something meaningful, please reach out prior to ordering so we can discuss what is possible and how best to honour it.
DO I NEED TO BOOK A CONSULTATION BEFORE ORDERING?
A consultation is optional but recommended for memorial pieces or more detailed custom requests. You’re welcome to order directly if your vision is clear, or book a complimentary consultation to discuss colours, symbolism, and special details before Lou begins creating your mermaid.
HOW LONG DOES IT TAKE TO CREATE A CUSTOM MERMAID DOLL?
Each Custom Mermaid Doll is made to order. Please allow 6–8 weeks for creation, beginning once all design details are confirmed. Memorial or highly detailed designs may require additional time to ensure they are crafted with the care they deserve.
WILL MY MERMAID DOLL LOOK EXACTLY LIKE THE PHOTOS SHOWN?
Your doll will be created in the same signature Upper Dhali style and quality shown in the images. As each mermaid is handmade and personalised, no two dolls are ever identical — this uniqueness is part of what makes each keepsake special.
Please note: Clothing and embellishments are not removable. Not all details can be reproduced in miniature.
At Upper Dhali®, every keepsake doll is lovingly handmade with care, patience, and artistry. To preserve the beauty and delicate craftsmanship of your heirloom doll, we recommend the following gentle care guidelines.
Handling
Our dolls are designed as keepsakes for display and light handling. They are not intended as toys for everyday play or rough handling. We recommend supervision for young children.
Cleaning
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Spot-clean only with a soft, damp cloth.
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Do not submerge your doll in water or place it in a washing machine.
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Avoid harsh cleaners, bleach, or vigorous scrubbing, as this may damage delicate fabrics and embellishments.
Storage
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Store your doll in a cool, dry place away from direct sunlight to prevent fading.
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Avoid damp or humid environments to protect fabrics and trims.
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Store dolls standing or lying flat to maintain the natural flow of their clothing and hair.
A Keepsake to Treasure
Each Upper Dhali® handmade doll is created to become a cherished keepsake — a little piece of wonder, memory, and artistry. With mindful care, your doll will remain beautiful for many years to come.
Thank you for welcoming a piece of Upper Dhali® into your story.
Please ensure all delivery details are correct at checkout. Errors cannot be amended once your order has been processed.
Shipping & Delivery Information
- Ready to Post orders ship within two (2) business days from the date of purchase.
- Made to Order orders ship within two (2) business days from customer approval.
- Tracking details are provided by email via our shipping provider.
SAFE DROP IS NOT AVAILABLE ON ANY DELIVERIES
Domestic Orders (Australia)
All Australian orders are sent via Express Post to minimise time in transit and reduce the risk of damage. All parcels include full insurance, tracking, and signature on delivery.
Express Shipping (Includes Insurance)
- $15.00 AUD — orders up to $499
- $30.00 AUD — orders $500 to $799
- $40.00 AUD — orders $800 to $1,199
- $45.00 AUD — orders $1,200 and above
Shipping rates automatically adjust at checkout based on total order value to ensure appropriate insurance coverage for your handmade items.
Sturdy mailing boxes and protective packaging are included with all orders.
How long will it take to receive my order?
- Express Post (Australia): approximately 2–5 business days after dispatch
International Orders
All international orders are sent with tracking, insurance, and signature on delivery. Shipping rates are calculated at checkout based on your delivery country and total order value to ensure appropriate insurance coverage.
Sturdy mailing boxes and protective packaging are included with every order.
International Shipping Zones & Rates
New Zealand
- Standard (insured): from $40.00 AUD
- Express (insured): from $50.00 AUD
Asia Pacific (including Japan, Hong Kong, Singapore)
- Standard (insured): from $50.00 AUD
- Express (insured): from $60.00 AUD
UK & Europe
- Standard (insured): from $55.00 AUD
- Express (insured): from $70.00 AUD
Canada
- Standard (insured): from $50.00 AUD
- Express (insured): from $65.00 AUD
United States of America (Special Shipping Conditions)
Due to mandatory USA import tariffs, higher insurance requirements, and increased handling costs for handmade collectible items, shipping to the United States is charged separately.
- Standard International (insured): from $80.00 AUD
- Higher-value orders incur increased shipping costs due to tariff and insurance thresholds
USA shipping rates include allowance for mandatory tariffs applicable to handmade dolls (approximately 10%) and enhanced insurance coverage.
How long will it take to receive my order?
- Standard International: approximately 6–27 business days after dispatch
- Express International: approximately 3–7 business days after dispatch
Delivery timeframes are estimates only and may vary due to customs processing, peak postal periods, or local carrier delays.
Upper Dhali® ships all international orders with the full order value declared in AUD on customs documentation. Please do not request falsification of customs paperwork.
Customers are responsible for all customs fees, duties, VAT, and import taxes imposed by their destination country.
Orders refused due to unpaid customs charges will be held financially liable for all shipping costs to and from the destination country, plus any applicable cancellation fees.
Item lost or missing in transit?
- Contact our office by email to advise.
- Upper Dhali® will lodge an investigation with our shipping provider.
- No refunds or replacements will be issued until confirmation is received regarding parcel status.
Christmas Shipping Dates
Final postage dates for guaranteed Christmas delivery are:
- Australia – 30 November
- International – 15 November
Please note that these dates may change depending on postal provider timelines. Customers will be notified should this occur.
Do you have a question before ordering? We’d love to help — please use the enquiry form below.