Terms & Conditions - Legal

GENERAL PURCHASING

 

By placing an order with Upper Dhali®, you agree to purchase products subject to these Terms & Conditions.

When purchasing, you must provide accurate and complete information. Please ensure all details are correct at the time of purchase, as changes may not be possible once an order has been processed.

A contract for the purchase of goods is formed once payment has been received in full. Title to goods passes to you upon receipt of payment.

You may request cancellation of your order within 24 hours of purchase. Any applicable cancellation or restocking fees will apply. Risk of loss or damage to goods passes to you upon dispatch, to the extent permitted by law.

 

MADE TO ORDER & BESPOKE SERVICES

 

Made-to-order items include commissions, bespoke, custom, or personalised products. These orders are subject to the following conditions:

  • Any booking deposit paid to secure a made-to-order item is non-refundable.
  • Prior to commencement, Upper Dhali® will provide a design inspiration board for approval.
  • Design changes requested after approval may incur additional design fees.
  • Full payment (cleared funds) is required before work commences on bespoke products.
  • Written client approval via email is required before dispatch.
  • Items will be shipped within two business days of final approval.

Change-of-mind refunds are not available for made-to-order or personalised items, in accordance with Australian Consumer Law.

 

PRICING

 

All prices are listed in Australian Dollars (AUD) and are exclusive of GST, unless otherwise stated. Postage and handling charges are additional and payable in full prior to dispatch.

Prices may change without notice. Upper Dhali® reserves the right to cancel orders affected by pricing or listing errors. If payment has already been made, a full refund will be issued via the original payment method.

 

INTELLECTUAL PROPERTY

 

All content on this website — including text, images, designs, products, logos, trademarks, and graphics — is protected by intellectual property laws. Content is provided for personal use only. You must not reproduce, modify, distribute, or create derivative works from any content or product without prior written consent. Upper Dhali® and associated logos are registered trademarks in Australia.

 

WEBSITE SECURITY & INDEMNITY

 

While reasonable precautions are taken, data transmission over the internet cannot be guaranteed as secure. You are responsible for maintaining appropriate safeguards when accessing this website.

To the extent permitted by law, you agree to indemnify Upper Dhali® against losses, damages, and expenses arising from your use of this website or breach of these Terms.

 

DISCLAIMER & LIMITATION OF LIABILITY

 

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right under Australian Consumer Law. Where liability cannot be excluded, our liability is limited (at our option) to repairing, replacing, or refunding the product.

 

Updated: 16 January 2026