Shipping Information & Prices

Avoid addressing errors - check that details are correct on your order confirmation email

• Ready to Post orders shipped within TWO (2) BUSINESS DAYS from the date of purchase

• Made to Order orders shipped within TWO (2) BUSINESS DAYS from the date of customer approval.

• Upper Dhali® will provide tracking information to the customer by email and our shipping provider.


SAFE DROP IS NOT AVAILABLE ON ANY DELIVERIES

DOMESTIC ORDERS (Australia)

Single Doll Orders
• $15 Standard (includes insurance & signature)
• $20 Express (includes insurance & signature)

Multiple Dolls (2+)
• $30 Standard (includes insurance & signature)
• $40 Express (includes insurance & signature)

Multi-doll orders are automatically upgraded to insured rates to protect your collectible items.

• Sturdy mailing boxes and simple packaging (tissue paper) are included.


How long will it take to receive my order?
• Standard shipping with Australia Post, approx. 2 – 10 business days
• Express Post approx. 2 – 5 business days


Item lost or missing in transit?
• Contact our office to advise.
• Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider regarding parcel status.

INTERNATIONAL ORDERS

Standard International Shipping
• $35.00 AUD per doll (insurance + signature included)

Express International Shipping
• $55.00 AUD per doll (insurance + signature included)

USA SHIPPING (Special Rate)
Due to mandatory tariffs, international handling fees, and higher parcel weight classifications for insured items, USA shipping is:

• $65.00 AUD per doll (standard) Includes full insurance + signature on delivery
(Express USA may be available upon request at additional cost.)

• A sturdy mailing box and simple packaging are included.


How long will it take to receive my order?
• Standard international shipping approx. 7 – 14 business days
• Express Post approx. 2 – 7 business days

More details on international shipping times can be found on the Australia Post website.

• Upper Dhali® ships all orders with the total order value in AUD stated on customs documents. Please do not request that we falsify customs paperwork.
• The customer is responsible for any customs fees, duties, VAT, or import taxes. Please research this before placing an order.

Customers who reject parcel delivery due to additional charges will be held financially liable, including all shipping charges to and from your country, and all Upper Dhali® cancellation fees.

Item lost or missing in transit?
• Contact our office by email to advise.
• Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider regarding parcel status.

CHRISTMAS SHIPPING DATES

Final postage dates for guaranteed Christmas delivery are:

• Australia – 30th November
• International – 15th November

Please note that these dates may change depending on our providers’ postage times. We will notify all customers should this occur.