Sentimental Keepsake Doll - Personalised & Handmade
- Made to Order - allow 6-8 weeks
- Includes gift box & doll stand
- Postage - $15 AU | $35 INTL
- 100% Happiness & Quality Guaranteed
- Secure checkout
Authentically handcrafted, exclusively for you
Imagine holding in your hands a timeless treasure, one that captures the essence of who you are or who that special someone is to you. Introducing our most exquisite and exclusive handmade keepsake doll service - the "Uniquely Yours" Sentimental Keepsake Doll.
Our master artisan, Lou Peters, intricately handcrafts each doll with the utmost care and attention to detail, ensuring that every unique feature and personality trait is captured flawlessly. Adorned in a replica outfit of your most cherished occasion or celebration, the doll becomes a symbol of cherished memories and an everlasting reminder of those special moments.
You have the option to choose from two sizes, our Petite 32cm or our Classic 40cm, each one perfectly crafted to showcase your sentimental memories.
As we understand that authenticity is of the utmost importance, we encourage you to send us items of clothing, fabric, or special mementos to incorporate into the design. Alternatively, we can source identical or similar fabrics and accessories to ensure a perfect match.
This highly personalized and intimate service takes time, so please allow up to 8 weeks for Lou to weave her magic. But trust us, the wait is always worth it! Experience the sheer delight of owning a one-of-a-kind masterpiece that is as unique and special as you are. With our "Uniquely Yours" Sentimental Keepsake Doll, the magic never fades.
Complimentary Inclusions
- Quality metal doll stand
- Personalised keepsake gift box.
Are you able to use my own clothing or fabrics?
- Yes. If your clothing is pre-worn, please ensure the items are laundered prior to sending. All remaining fabrics will be used for charity dolls, with wedding gowns being used for charity doll donations.
What are your dolls made from?
- 100% quality cotton fabric is used for the body of the doll.
- Cotton embroidery floss for hand embroidered details
- We use hypoallergenic eco fill to stuff our dolls.
- Branded & engraved Upper Dhali® gold authenticity charm on bracelets
Will you use DNA inclusions?
- Yes I will. This option is only available for the Personalised Portrait Dolls. These items need to be shipped to me already prepared for inclusion. Contact us to discuss this option further.
As standard, our Personalised Portrait Dolls include a Personalised gift box
Handmade dolls will be beautifully secured into their gift box, wrapped in protective wrapping or an extra box to ensure that no damage occurs in transit.
Upper Dhali® hand made dolls comply with voluntary & mandatory safety standards.
Our Personalised Portrait handmade dolls are ORNAMENTAL KEEPSAKE DISPLAY items.
• Not recommended for children under 3 years of age; supervision advised for children up to 12 years of age.
• Keep out of direct sunlight and damp areas
• Hairstyles are not recommended to be brushed unless advised within product description.
• If storing your Portrait doll in it's shipping box or personalised gift box, ensure they are secured with the enclosed ribbon to ensure no damage delicate details and eyelashes.
Avoid addressing errors - check that details are correct on your order confirmation email
• Ready to Post orders shipped within TWO (2) BUSINESS DAYS from the date of purchase
• Made to Order orders shipped within TWO (2) BUSINESS DAYS from the date of customer approval.
• Upper Dhali® will provide tracking information to the customer by email and our shipping provider.
SAFE DROP IS NOT AVAILABLE ON ANY DELIVERIES
DOMESTIC ORDERS (Australia)
• $15.00 standard shipping - includes insurance + signature on delivery
• $18.00 express shipping - includes insurance + signature on delivery
• Sturdy mailing boxes and simple packaging (tissue paper) are included.
• Upgrades to include personalised gifting keepsake box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 2 - 10 business days
• Express Post approx. 2 - 5 business days
Item lost or missing in transit?
• Contact our office to advise.
• Upon receipt of advice, Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
INTERNATIONAL
• 1 x dolls = $35.00AUD standard shipping, including insurance and signature on delivery
• 2+ x dolls = $55.00AUD standard shipping, including insurance and signature on delivery
• Sturdy mailing box and simple packaging is included.
• Upgrades to include a gift box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 7 - 14 business days
• Express Post approx. 2 - 7 business days
More details on international shipping times can be found on the Australia Post website.
• Upper Dhali® ships all orders with the total order value in AUD stated on customs documents. Please do not request that we falsify customs paperwork.
• The customer is responsible for paying all customs fees and import duties into any country. Please research this information before placing an order with us.
Customers who reject parcel delivery due to further charges will be held financially liable, including shipping charges to and from your country and all Upper Dhali® cancellation fees.
Item lost or missing in transit?
• Contact our office by email to advise.
• Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
CHRISTMAS SHIPPING DATES
Final postage dates for guaranteed Christmas delivery are:
• Australia - 30th November
• International - 15th November
Please note that these dates may change depending on our providers' current postage times. We will notify all customers should this occur.
We care about our customers and your happiness is our priority.
We’re confident you’ll love our products, but sometimes things go wrong. If there is something wrong with your order, please contact us to discuss your options - we are always happy to help.
Portrait Doll Service & Made To Order
These items are cut & made to order.
The customer approves each design detail before commencement.
No refunds are given for change of mind, however, we are dedicated to the creative process to get every small detail perfect & work is complete once customer approval and satisfaction are 100% ♥
Ready to Ship Dolls
We are certain that you will love our dolls and offer a 100% happiness guarantee. If you aren't happy, please contact us within 7 days of delivery and we will discuss options.
Faulty Items
We provide extensive photos and videos to show the detail and quality of our work. By purchasing from our website, you acknowledge that you are happy with the product based on the imagery provided. We thoroughly inspect and photograph all items before they are shipped.
Claims for refund or exchange are to be received by our office within seven days of receipt of your delivery. We determine this time frame by the time & date stamp as issued by Australia Post or the delivery courier tracking advice.
Please provide written advice by email. Include written details and clear photographs of the product fault, plus the original outer packaging as delivered. Suppose items are deemed faulty by Upper Dhali®. In that case, we will rectify any problems associated with your product and repair or replace it at our discretion.
When the item is deemed faulty by the fault of Upper Dhali®, I will rectify the issue at my own cost, including return postage if required.
Please note: Upper Dhali® products are thoroughly inspected, including detailed photographs, before packaging & shipping to ensure no fault before leaving the studio.
Lost or Missing Parcels
We ship all orders with insurance. Should your item be lost in transit, we will lodge an investigation with Australia Post to locate your parcel. This process can take up to 21 business days. Upper Dhali® has the right to choose replacement or refund.
International Customers outside Australia
Deliveries rejected by the client/receiver due to non-acceptance of your country's customs fees & charges will be returned to Upper Dhali®.
The client will be financially liable for ALL postage & handling fees incurred by Upper Dhali® for the original route & return route, together with any further costs or charges for the safe return of the product.
A restocking/administration fee of $100 will also be payable. We will refund or replace when the item has been received in an original and saleable condition by Upper Dhali®.
Should the item be returned in a poor & unsaleable condition, no refund will be due to the client.
Acceptance of refund or replacement
We will accept/deny refunds or exchanges within five business days of request. If approved, the customer is to send the parcel within two business days, including the original packaging, by regular tracked postage with signature on delivery and send tracking information to our office.
Upper Dhali® must receive items in pristine condition. Also, including items that have not been tampered with, have any retail seals broken, are not in original packaging and are not in mint condition.
Refunds only apply to physical product items and do not include postage or delivery charges.
Contact us within seven days if your item is faulty or not as described, ensuring you quote your order number and provide detailed information and images.
Items are refunded or exchanged at the discretion of Upper Dhali® within five business days of receiving returned items via the original payment method.
For more information on your consumer rights guarantees, please visit the Australian Competition & Consumer Commission.
I know that shopping for the perfect handmade keepsake doll can be challenging. With so many options, it can be overwhelming.
Having 10+ years of experience consulting with clients on how best to bring their memories to life, rest assured that I welcome clients from all backgrounds, regardless of your needs.
Book your complimentary 1:1 confidential design consultation.
