Sentimental Keepsake Doll - Personalised & Handmade
The ultimate handmade and personalised keepsake doll — a bespoke heirloom, thoughtfully crafted to honour cherished memories and one which is uniquely yours.
- Made to Order - allow 4 weeks
- Includes doll stand
- Postage - $15 AU | $35 INTL
Personalise For A Doll That Is Uniquely Yours
Some memories deserve more than photographs or fading pages — they deserve to be held, cherished, and kept close for a lifetime.
The "Uniquely Yours" Sentimental Portrait Doll is the ultimate handmade keepsake — a bespoke heirloom, lovingly handcrafted with award-winning artistry by Lou Peters, to honour the people and moments that shape your life.
Every detail — from the soft curve of a smile to the fabric stitched from a treasured memory — is thoughtfully brought to life. Whether incorporating garments of sentimental value or sourcing matching materials with utmost care, each doll becomes a living tribute: a story captured, a bond preserved.
Choose the perfect scale for your memory: the Petite 32cm or the Classic 40cm, each offering a canvas for lasting beauty.
We welcome your cherished garments, tokens, or mementos to be woven into the design. Should you prefer, we can lovingly recreate the essence of your memory using thoughtfully sourced fabrics and details.
Because something so personal deserves nothing less than devotion, please allow up to 8 weeks for Lou’s careful hands to weave your story into a timeless piece of art.
A "Uniquely Yours" Sentimental Portrait Doll is more than a keepsake. It is memory, artistry, and love — stitched into form, and made uniquely yours.
- WHAT SIZE SHOULD I CHOOSE - PETITE 32CM OR CLASSIC 40CM?
Both sizes are beautifully proportioned. Petite 32cm dolls are delicate and perfect for intimate keepsakes, while Classic 40cm dolls offer a larger canvas for more intricate garment details or embellishments.
- CAN I SEND CLOTHING, FABRIC OR SPECIAL MEMENTOS TO BE USED?
Yes — we warmly welcome you to send cherished garments, fabrics, or meaningful tokens to be lovingly incorporated into your doll. These items help create a deeply personal and heartfelt piece. - WHAT IF I DON'T HAVE SPECIAL FABRIC TO SEND?
No worries at all — Lou can thoughtfully source materials that capture the spirit of your vision. Every effort is made to match textures, colours, and sentimental details wherever possible. - WHAT TYPES OF MEMORIES OR OCCASIONS CAN BE CAPTURED?
Sentimental Portrait Dolls have been lovingly created to honour memorials, anniversaries, milestone birthdays, and deeply personal stories. Every memory, big or small, can be beautifully celebrated.
At Upper Dhali™, every keepsake doll is lovingly handmade with care, patience, and artistry. To preserve the beauty and delicate craftsmanship of your heirloom doll, we recommend the following gentle care guidelines.
Handling
Our dolls are designed as keepsakes for display and light handling. They are not intended as toys for everyday play or rough handling. We recommend supervision if given to young children.
Cleaning
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Spot clean only using a soft, damp cloth.
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Do not submerge your doll in water or place it in a washing machine.
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Avoid harsh cleaners, bleach, or vigorous scrubbing, as this may damage delicate fabrics and embellishments.
Storage
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Store your doll in a cool, dry place away from direct sunlight to prevent fading.
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Avoid damp or humid environments to protect fabrics and trims.
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Store dolls standing or lying flat to maintain the natural flow of their clothing and hair.
A Keepsake to Treasure
Each Upper Dhali™ doll is created to become a cherished keepsake — a little piece of wonder, memory, and artistry. With mindful care, your doll will remain beautiful for many years to come.
Thank you for welcoming a piece of Upper Dhali™ into your story.
Avoid addressing errors - check that details are correct on your order confirmation email
• Ready to Post orders shipped within TWO (2) BUSINESS DAYS from the date of purchase
• Made to Order orders shipped within TWO (2) BUSINESS DAYS from the date of customer approval.
• Upper Dhali® will provide tracking information to the customer by email and our shipping provider.
SAFE DROP IS NOT AVAILABLE ON ANY DELIVERIES
DOMESTIC ORDERS (Australia)
• $15.00 standard shipping - includes insurance + signature on delivery
• $20.00 express shipping - includes insurance + signature on delivery
• Sturdy mailing boxes and simple packaging (tissue paper) are included.
• Upgrades to include personalised gifting keepsake box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 2 - 10 business days
• Express Post approx. 2 - 5 business days
Item lost or missing in transit?
• Contact our office to advise.
• Upon receipt of advice, Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
INTERNATIONAL
• 1 x dolls = $35.00AUD standard shipping, including insurance and signature on delivery
• 2+ x dolls = $55.00AUD standard shipping, including insurance and signature on delivery
• Sturdy mailing box and simple packaging is included.
• Upgrades to include a gift box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 7 - 14 business days
• Express Post approx. 2 - 7 business days
More details on international shipping times can be found on the Australia Post website.
• Upper Dhali® ships all orders with the total order value in AUD stated on customs documents. Please do not request that we falsify customs paperwork.
• The customer is responsible for paying all customs fees and import duties into any country. Please research this information before placing an order with us.
Customers who reject parcel delivery due to further charges will be held financially liable, including shipping charges to and from your country and all Upper Dhali® cancellation fees.
Item lost or missing in transit?
• Contact our office by email to advise.
• Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
CHRISTMAS SHIPPING DATES
Final postage dates for guaranteed Christmas delivery are:
• Australia - 30th November
• International - 15th November
Please note that these dates may change depending on our providers' current postage times. We will notify all customers should this occur.
We care about our customers and your happiness is our priority.
We’re confident you’ll love our products, but sometimes things go wrong. If there is something wrong with your order, please contact us to discuss your options - we are always happy to help.
Portrait Doll Service & Made To Order
These items are cut & made to order.
The customer approves each design detail before commencement.
No refunds are given for change of mind, however, we are dedicated to the creative process to get every small detail perfect & work is complete once customer approval and satisfaction are 100% ♥
Ready to Ship Dolls
We are certain that you will love our dolls and offer a 100% happiness guarantee. If you aren't happy, please contact us within 7 days of delivery and we will discuss options.
Faulty Items
We provide extensive photos and videos to show the detail and quality of our work. By purchasing from our website, you acknowledge that you are happy with the product based on the imagery provided. We thoroughly inspect and photograph all items before they are shipped.
Claims for refund or exchange are to be received by our office within seven days of receipt of your delivery. We determine this time frame by the time & date stamp as issued by Australia Post or the delivery courier tracking advice.
Please provide written advice by email. Include written details and clear photographs of the product fault, plus the original outer packaging as delivered. Suppose items are deemed faulty by Upper Dhali®. In that case, we will rectify any problems associated with your product and repair or replace it at our discretion.
When the item is deemed faulty by the fault of Upper Dhali®, I will rectify the issue at my own cost, including return postage if required.
Please note: Upper Dhali® products are thoroughly inspected, including detailed photographs, before packaging & shipping to ensure no fault before leaving the studio.
Lost or Missing Parcels
We ship all orders with insurance. Should your item be lost in transit, we will lodge an investigation with Australia Post to locate your parcel. This process can take up to 21 business days. Upper Dhali® has the right to choose replacement or refund.
International Customers outside Australia
Deliveries rejected by the client/receiver due to non-acceptance of your country's customs fees & charges will be returned to Upper Dhali®.
The client will be financially liable for ALL postage & handling fees incurred by Upper Dhali® for the original route & return route, together with any further costs or charges for the safe return of the product.
A restocking/administration fee of $100 will also be payable. We will refund or replace when the item has been received in an original and saleable condition by Upper Dhali®.
Should the item be returned in a poor & unsaleable condition, no refund will be due to the client.
Acceptance of refund or replacement
We will accept/deny refunds or exchanges within five business days of request. If approved, the customer is to send the parcel within two business days, including the original packaging, by regular tracked postage with signature on delivery and send tracking information to our office.
Upper Dhali® must receive items in pristine condition. Also, including items that have not been tampered with, have any retail seals broken, are not in original packaging and are not in mint condition.
Refunds only apply to physical product items and do not include postage or delivery charges.
Contact us within seven days if your item is faulty or not as described, ensuring you quote your order number and provide detailed information and images.
Items are refunded or exchanged at the discretion of Upper Dhali® within five business days of receiving returned items via the original payment method.
For more information on your consumer rights guarantees, please visit the Australian Competition & Consumer Commission.
