Upper Dhali Gift Card

Give the gift of endless possibilities with an Upper Dhali® gift voucher. Perfect for any occasion, this thoughtful gesture allows your loved ones to choose their own special keepsake gift, ensuring they receive something they truly love.

Our gift vouchers are delivered instantly via email, providing a convenient and hassle-free way to spoil that special someone. With a generous 36-month validity period, recipients have plenty of time to browse our range of unique and handcrafted gifts, making their ultimate choice with ease.

With no additional processing fees, our gift vouchers are a simple and cost-effective way to share the joy of giving. Whether for a birthday, anniversary, or any other special event, an Upper Dhali® gift voucher is sure to put a smile on anyone's face.

Give the gift of choice with an Upper Dhali® gift voucher today, and let your loved ones experience the joy of selecting their own special keepsake gift.

Immediately sent to your email address provided at checkout

We care about our customers, and your happiness is our priority.
We’re confident you’ll love our products, but sometimes things go wrong. If there is something wrong with your order, please get in touch with us to discuss your options - we are always happy to help.

Portrait Doll Service & Made To Order
These items are cut & made to order.

The customer approves each design detail before commencement.

Change-of-mind refunds are not offered for made-to-order items, in line with Australian Consumer Law. However, we are dedicated to the creative process to ensure every small detail is perfect, and the work is complete once customer approval and satisfaction are 100%.

Ready to Ship Dolls
We are certain that you will love our dolls and offer a 100% happiness guarantee. If you aren't happy, please get in touch with us within 7 days of delivery, and we will discuss options.


Faulty Items
We provide extensive photos and videos to show the detail and quality of our work. We provide extensive pictures and videos to represent each product accurately. This does not limit your rights under the Australian Consumer Law. We thoroughly inspect and photograph all items before they are shipped.

Claims for refund or exchange are to be received by our office within seven days of receipt of your delivery. We determine this timeframe based on the date and time stamp issued by Australia Post or the delivery courier tracking advice.

Please provide written advice by email. Include written details and clear photographs of the product fault, plus the original outer packaging as delivered. Suppose items are deemed faulty by Upper Dhali®. In that case, we will rectify any problems associated with your product and repair or replace it at our discretion.

If the item is deemed faulty by Upper Dhali®, we will rectify the issue at our own cost, including return postage if required.

Please note: Upper Dhali® products are thoroughly inspected, including detailed photographs, before packaging & shipping to ensure no fault before leaving the studio.

Lost or Missing Parcels
We ship all orders with insurance. If your item is lost in transit, we will open an investigation with Australia Post to locate your parcel. This process can take up to 21 business days. Upper Dhali® has the right to choose replacement or a refund.

International Customers outside Australia
Deliveries rejected by the client/receiver due to non-acceptance of your country's customs fees & charges will be returned to Upper Dhali®.

The client will be financially liable for ALL postage & handling fees incurred by Upper Dhali® for the original route & return route, together with any further costs or charges for the safe return of the product.

A restocking/administration fee of $100 will also be payable. We will refund or replace when the item has been received in an original and saleable condition by Upper Dhali®.

Should the item be returned in a poor & unsaleable condition, no refund will be due to the client.

Acceptance of refund or replacement
We will accept/deny refunds or exchanges within five business days of request. If approved, the customer is to send the parcel within two business days, including the original packaging, by regular tracked postage with signature on delivery and send tracking information to our office.

Upper Dhali® must receive items in pristine condition. Also, include items that have been tampered with, have broken retail seals, are not in original packaging, or are not in mint condition.

Refunds apply only to physical products and do not include postage or delivery charges.

Contact us within seven days if your item is faulty or not as described, ensuring you quote your order number and provide detailed information and images.

Items are refunded or exchanged in accordance with the Australian Consumer Law within five business days of receipt of returned items, via the original payment method.

For more information on your consumer rights guarantees, please visit the Australian Competition & Consumer Commission.